About Us

Our Story

USA Plumbing Pros was founded by Marcus Vance, a master plumber with twenty years of hands-on experience managing both commercial and residential projects. On the job, he saw firsthand how difficult it was for homeowners to find a reliable, trustworthy plumber, especially during an emergency. Frustrated by the inconsistency and lack of accountability in the industry, he started this company fifteen years ago with a simple goal: to create a single, dependable plumbing service that anyone, anywhere in the country, could call with complete confidence.

Our mission is to deliver expert plumbing help without the stress and guesswork. We built our entire operation around the principle of trust. That means when you call us, you know exactly what to expect. You get a clear, upfront price before any work begins. You get a plumber who has the deep experience to diagnose and fix the problem correctly on the first visit. And you get the peace of mind that comes from working with a certified professional who respects your home and your time.

Today, that founding principle is backed by a network of over 500 licensed plumbers and a robust national support system. While many companies operate locally, our unique structure allows us to combine the expertise of a local technician with the resources and guarantees of a national brand. Every one of our plumbers averages over twelve years in the field and holds state-specific master plumbing licenses, along with certifications from OSHA and leading manufacturers like Viega and Kohler.

Our promise is straightforward: we fix it right the first time, with clear communication and a guaranteed price, or we make it right. This isn’t just a slogan; it’s the standard Marcus set on day one and the standard we hold ourselves to on every job, from a simple leak repair to a major pipe replacement.

Who We Are

We are a team of more than 500 licensed plumbers and technicians stationed in all 50 states. Each member of our team is a seasoned professional, bringing an average of over twelve years of field experience to your home. This isn’t a franchise model; it’s a unified network where every technician is directly employed and trained to our national standards, ensuring you receive the same high-quality service whether you’re in California, New York, or anywhere in between.

Our national dispatch and quality control system is what makes this local expertise accessible everywhere. When you call our central number, our dispatchers can instantly connect you with a nearby professional who has the specific skills and parts needed for your job. This system allows us to provide rapid 24/7 response times across the country while maintaining consistent pricing, training, and workmanship standards. You get the convenience of a large national company with the personalized touch of a local expert who understands the plumbing needs of your area.

Our Mission & Values

Our mission is to provide trusted, expert plumbing service across the country, solving your problems correctly on the first visit with honest pricing and clear communication.

• Honest Upfront Pricing: You will always know the full cost of the job before we start any work, with no hidden fees or surprise charges.

• Work Done Right: Our technicians have the experience and certifications to ensure the repair is completed to the highest standard of quality.

• Always On Time: We respect your schedule and commit to arriving as promised, because your time is just as valuable as ours.

• Respect For Your Home: Our plumbers treat your property with care, using drop cloths and boot covers, and cleaning up thoroughly after the job is done.

Our Nationwide Coverage

USA Plumbing Pros provides local plumbing service with national reliability. Our technicians live and work in communities across the country, from the major metropolitan areas of New York City and Los Angeles to the suburbs of Chicago and the homes of Houston. This deep local presence means our plumbers understand the specific challenges in your region, whether it’s dealing with hard water in Phoenix or preventing frozen pipes in Minneapolis.

For you, nationwide reach means you never have to search for a trusted plumber again. You can call the same number from any state and be connected to a nearby professional who is backed by our national guarantee. We maintain a centralized inventory and dispatch system, so the right part and the right expert can be sent to your door quickly, 24 hours a day. Whether you’re a homeowner with an emergency or a property manager overseeing units in multiple states, you get consistent, high-quality service everywhere.